The framework is free and open-source and will remain so forever. Support plans guarantee success at a fraction of full-time engineering costs—they don’t gate features. In the unlikely event of a license change, your existing systems remain yours, and all components are standard open-source projects you can manage yourself.

When you sign up, prices lock in for 12 months. For longer commitments (up to three years), we can offer stable pricing if you commit to certain spend levels during the term.

All infrastructure is deployed in your AWS accounts, giving you full ownership and control. Configuration code lives in your version control. If you discontinue your plan, your systems remain unaffected.

• Workloads on a Panfactum Kubernetes cluster are fully supported by us.

• Integrations with Panfactum workloads are handled on our side.

• External workloads are your responsibility to configure, though we’ll connect them via Terraform providers and CI/CD at no extra cost.

• For holistic or bespoke needs, we have Panfactum-certified partners who can assist.

You’ll get a dedicated solutions engineer as your single point of contact, available directly in your workspace (e.g., Slack). Each engineer is backed by a team of world-leading experts, ensuring round-the-clock support and guaranteed resolution times for any issue.

If you’re not completely satisfied after the first 45 days, we’ll refund all money paid with no questions asked. Our aim is a risk-free experience.

Yes. Our documentation and hardened infrastructure-as-code help customers achieve SOC 2 Type II, HITRUST, ISO 27001, and similar certifications with minimal overhead.

Yes. For each workload, you choose a 99.9 %, 99.99 %, or 99.999 % uptime target. If we miss that target, we’ll refund the entire month’s support cost.

We pin users to our stable release channels, matching Kubernetes’ four- to six-month release cadence. We notify you one month in advance for stability testing. Critical patches for bugs or security issues are deployed immediately in a backwards-compatible manner.

Yes. We take full ownership of migration—containerizing workloads, developing production-ready infrastructure-as-code, deploying to Panfactum clusters, and setting up CI/CD pipelines. Most migrations complete in around 30 days, often with zero downtime. We require migration to our OpenTofu and Terragrunt paradigm for long-term consistency and cost savings.

• We integrate hundreds of open-source projects to replace expensive managed services, returning savings to you.

• We optimize for discounted AWS compute, unlocking an additional 70 % savings without performance loss.

• Automatic autoscaling ensures you never pay for unused resources.
  
  Together, these measures make Panfactum the most cost-effective way to run cloud workloads—our support plans make this a guarantee.

Before signing any contracts, we conduct a free assessment to pinpoint expected savings and timing (generally within 45 days). If we miss those targets, we pay the difference. You are guaranteed to save money.

Absolutely. Panfactum provides sane defaults while always allowing custom infrastructure. Our support plans cut undifferentiated toil, freeing you to customize the framework. Our engineers will guide and support your bespoke components to ensure you meet your goals.

If you’re just starting out in the cloud, our support plans can replace the need to hire infrastructure experts on day one. For teams with existing engineers, Panfactum handles undifferentiated toil—upgrade cycles and maintenance—so your engineers can focus on productivity and efficiency improvements.

Yes. To proactively apply updates to your foundational infrastructure and the infrastructure-as-code your workloads use, all Panfactum systems must be in-sync. If versions diverge, stability, security, or availability issues can occur. You can highlight simple workloads when connecting with us so we can tailor plan pricing to your use case.

Our aim is to provide end-to-end support at less than 25 % the current hourly market rate for infrastructure experts, absolving you of risk and challenge. These savings let your team focus on more interesting problems than optimizing, upgrading, and maintaining infrastructure. If you believe you can support Panfactum better than us, we’d love to hire you—get in touch at jack@panfactum.com with the subject line “Better than You.”

An ideal Panfactum user generally meets the following criteria:

• Deploys on AWS and uses (or plans to use) containerization

• Plans on spending at least $15,000 on infrastructure and developer tooling in the next 12 months

• Has at least one software engineer / developer on staff

If you fit these criteria, using the Panfactum framework will improve time-to-value and reduce the total cost of ownership of your infrastructure. Our support plans make that a guarantee.